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Transaction ProcessingECALLSERVE has successfully migrated and re-engineered back office transactions processes. ECALLSERVE applies rigorous criteria to help clients identify and prioritize outsourcing opportunities with its proven experience across the entire spectrum of processing, dealing with multiple systems for varied types of processing at various levels. ECALLSERVE has the ability to reengineer processes for smoother, faster processing. This entails restructuring entire processes to developing tactical solutions deploying expertise in creating and using macros that enhance processing speed. Familiarity with diverse technology platforms and applications associated with sundry processes aids faster ramp-ups and reduces turn-around-times. Specialized Processing
Generic Processing
Order-Processing/ FulfillmentWhen customer support programs require sending follow-up materials or related literature or products, we guarantee shipment within the business day following the contact. And we can handle contacts generated by inbound telephone calls, Internet requests, or any other method. eCallserve is fully equipped to handle all of your fulfillment and order-processing needs. We provide scalable Internet customer support services - including turnkey outsourced technical support and customer care solutions - for leading high growth e-commerce companies. Our seasoned marketing professionals can even help plan and execute follow-up direct mail campaigns to maximize the effectiveness of your teleservice programs.
General AdministrationIn an environment that demands business alertness, practically every company that targets outsourcing resource intensive administrative functions stands to gain substantially. Administration tasks being essential to business success, yet at the same time not falling in the "core business" category make perfect nominees for outsourcing.Several employees of a company typically spend between 50 to 60% of their time on administrative tasks. ECALLSERVE has experience with a range of administration processes and has trained staff to ensure that the implementation is accurate, speedy and cost effective. ECALLSERVE has the ability to successfully deliver on administrative business ranging from agency administration to HR administration to new business with a focus on reducing the escalating costs associated with general administration. ECALLSERVE delivers BPO solutions in tune with the corporate goals of companies, providing innovative solutions that improve the range of choices for employees and significantly reduce turn-around- time for the client's administration department. ECALLSERVE has developed comprehensive operational and process capabilities, training methodologies & customer service framework in this area. Agency Administration
New BusinessHuman ResourcesRefocusing HR Energies on Organizational Development We understand that HR processes outsourcing can be effective only if it is in line with the needs of the organization and its strategic direction. As a result, we customize our services to your unique needs. We offer:
Our customized, need based, cost effective and comprehensive HR services help you achieve greater efficiency without having to invest in people and technology. Above all, our HR services help your HR personnel concentrate on Organizational Development rather than on tedious, cost intensive processes. Inforce Administration
HR Administration
Employee Self Service
Benefits Administration
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