Our Creative & Assertive Attitude for Outbound Calls
When it comes to outbound services, eCallserve has the expertise to help you develop the kinds of programs that will get results. We'll help you make the most of current market research, or even conduct your own. We can help you plan and implement strategic outbound teleservice campaigns to: o Market new products and services to your customers. o Implement communications regarding recall notifications.
- Get valuable information for future campaigns.
- Follow-up on existing campaigns.Whatever your goals, our highly trained marketing professionals will help you get your message out professionally, courteously and with a clear understanding of your strategies and objectives.
Our Method for Handling Inbound Calls
At eCallServe, we don't just answer calls - we build relationships. We pride ourselves on answering all of your inbound calls promptly and with the utmost courtesy. In fact, we currently answer 80% of incoming calls within 20 seconds or less, with a 99% busy-free signal.And because we are only as good as the people who answer our phones, our Agents are all highly trained teleservice specialists, chosen for their effective communication skills and extensive experience in specific client industries. Prior to receiving your customers' calls, all designated Agents are extensively trained to be fully versed in your products or services. This ensures that they will be prepared to handle all calls expertly and expeditiously.
We can also easily channel calls to the agent with the right skills or the most expertise for a particular product or financial inquiry, thus assuring that each customer receives the most knowledgeable response. In the unlikely event that we cannot answer a customer's question immediately, we guarantee that they will receive an answer within 24 hours.To maximize the efficiency of your customer service programs, our advanced Call Management Software (CMS) can ascertain peak calling times for your particular products or services. This enables our contact center administrators to schedule agents in such a way that your customers are always served promptly.